Many training participants would respond, “Great trainers make the learning easy and fun.” If probed further, they might mention the use of engaging training activities, or the trainer’s personal style.
But most won’t be able to identify an important action that differentiates expert trainers. This action is subtle and powerful. It helps lubricate the session and increases learner retention. Though mostly invisible to the untrained eye, it truly separates the “Greats” from the “OK’s.”
What is this seemingly magic characteristic of great training? It’s (more…)