Guila Muir and Associates

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Fake It ‘Til You Make It-” Annoying Cliche or Truth?

Monday, April 29th, 2013

I occa­sion­ally sur­prise myself by utter­ing the cliché above while encour­ag­ing a shy per­son to improve their pre­sen­ta­tion skills and con­fi­dence. I used to secretly kick myself for using such a hack­neyed phrase—until I read Richard Wiseman’s great new book, “As If.” In it, he cites dozens of stud­ies show­ing that if we act a cer­tain way, we begin to think and feel that way.

Here’s one sci­en­tific study that’s par­tic­u­larly rel­e­vant to presenters:

Vanessa Bohns and her asso­ciates at the Uni­ver­sity of Toronto asked one group of vol­un­teers to adopt a pos­ture asso­ci­ated with dom­i­nance and power: these vol­un­teers stuck out their chests and moved their arms away from their bod­ies. Other vol­un­teers were instructed to curl up in a powerless-looking ball.

Then, the exper­i­menters placed a tourni­quet on each volunteer’s arm and slowly inflated it. The band got tighter and tighter, reduc­ing blood flow. Vol­un­teers were asked to say when they could no longer tol­er­ate the dis­com­fort. Find­ings: those in the pow­er­ful pos­ture were able to tol­er­ate much tighter tourni­quets that those curled up in a ball. Sim­ply act­ing as if they were pow­er­ful and strong helped push away an unwanted emotion.

So-step into that “magic cir­cle” and fake it ‘til you make it! Roll those shoul­ders back, open­ing up your chest. Sep­a­rate your arms from your body. Be BIG! No one will know you are quak­ing inside…go on and give it a try. Sci­ence sup­ports you!

Learn about Guila Muir’s Pre­sen­ta­tion Skills Workshops.

Guila Muir is a pre­miere trainer of train­ers, facil­i­ta­tors, and pre­sen­ters. Since 1994, she has helped thou­sands of pro­fes­sion­als improve their train­ing, facil­i­ta­tion, and pre­sen­ta­tion skills. Find out how she can help trans­form you from a bor­ing expert to a great pre­sen­ter: www.guilamuir.com

Using The “Six Limbs” of Facilitation to Make Meetings Work

Friday, March 8th, 2013

OK, so you’d be arrested if you ever facil­i­tated a meet­ing stark naked, like this guy. But I bet you’d agree that as a facil­i­ta­tor, you’d often find his six arms quite handy. Under­stand­ing the “six limbs” of facil­i­ta­tion will help you jug­gle meet­ing dynam­ics bet­ter the next time you lead one.

The Facilitator’s Role
Many would say that the facilitator’s role is to keep con­trol, while encour­ag­ing robust par­tic­i­pa­tion. But what skill under­lies these two functions?

The “Six Limbs” of Facil­i­ta­tion
A facil­i­ta­tor needs to keep six avenues of aware­ness open to facil­i­tate effec­tively. Aware­ness of the “six limbs” is a kind of hyper-awareness that we don’t tend to need dur­ing other parts of our lives. This hyper-awareness under­lies all the spe­cific skills (such as sum­ma­riz­ing and para­phras­ing) that a facil­i­ta­tor uses. Main­tain­ing this height­ened aware­ness is hard work, and is largely what makes facil­i­ta­tion such an art.

Famil­iar to any­one who has ever writ­ten a term paper, the six avenues of aware­ness are:

• Who
• What
• When
• Why
• How
• What if…?

Dur­ing a meet­ing, you need to main­tain your aware­ness of:

Who is talk­ing, who is silent, and who is express­ing them­selves non-verbally? Who has been heard, and who needs to be heard?

What is going on, both on the sur­face and under­neath? What are the “vibes?” On another level, what time is it? What needs to hap­pen before the meet­ing ends?

When is it time to break? When is it appro­pri­ate for you to inter­vene in the meeting’s process?

Why do you feel you must intervene?

How can the group’s work best be accomplished?

What if…the meet­ing out­comes are not met this time around? What if a par­tic­u­lar per­son hasn’t yet pro­vided input? What if yelling occurs? What if you decided to take a whole new path to solv­ing the problem?

Jug­gling Dynam­ics
If using the six limbs sounds chal­leng­ing, it’s because it is. Facil­i­ta­tion is both an art and a set of skills. Keep­ing all six tracks of aware­ness open will help you bridge those two worlds—and make you the best facil­i­ta­tor you can be.

Guila Muir is the pre­miere trainer of train­ers, facil­i­ta­tors, and pre­sen­ters on the West Coast of the United States. Since 1994, she has helped thou­sands of pro­fes­sion­als improve their train­ing, facil­i­ta­tion, and pre­sen­ta­tion skills. Find out how she can help you improve your meet­ings! http://www.guilamuir.com/courses/facilitation-skills-training/

Difficult People Versus Difficult Dynamics

Thursday, January 17th, 2013

I have a mes­sage for train­ers, facil­i­ta­tors and pre­sen­ters. I know that you some­times stay awake at night wor­ry­ing about how to respond if an audi­ence mem­ber chal­lenges you, if par­tic­i­pants lock horns, or when a meet­ing or train­ing ses­sion gets just plain thorny.

To address your insom­nia, you may have searched for guid­ance by Googling “deal­ing with dif­fi­cult peo­ple.” By doing so, you dis­cover a ver­i­ta­ble stew of tips, tech­niques, train­ing pro­grams, books, and arti­cles. And you’ll espe­cially dis­cover labels. Experts in the “dif­fi­cult peo­ple” busi­ness love labels. Typ­i­cally they offer labels such as these:

  • The Know-It-All
  • The Show-Off
  • The Ram­bler

Then they pre­scribe behav­iors to deal with each label. Unfor­tu­nately, all sit­u­a­tions are dif­fer­ent, so pre­scrip­tions only go so far. Plus, there is a dan­ger in label­ing peo­ple. You may cease see­ing par­tic­i­pants as liv­ing, breath­ing, multi-dimensional human beings.

We Are All “Dif­fi­cult Peo­ple”
To be a per­son is to be dif­fi­cult. “Dif­fi­cult peo­ple” are often just reg­u­lar peo­ple respond­ing to dif­fi­cult dynam­ics. Dif­fi­cult dynam­ics can include:

  • Orga­ni­za­tional change
  • Bad room set-up or tem­per­a­ture control
  • Manda­tory attendance
  • Ambi­gu­ity about how the event will ben­e­fit the individual
  • Per­sonal chal­lenges, such as hunger and low blood sugar.

What train­ers, facil­i­ta­tors and pre­sen­ters need to know is:

  • You can’t fix people.
  • You can reduce dif­fi­cult dynam­ics, thus low­er­ing the risk of reac­tive behavior.

3 Ways to Reduce Dif­fi­cult Dynam­ics
You may have lit­tle con­trol over orga­ni­za­tional change or manda­tory atten­dance. How­ever, these steps will address a broad spec­trum of dif­fi­cult dynamics:

1. Set Up the Room for the Out­come You Desire
Do you want par­tic­i­pant engage­ment, inter­ac­tion, and account­abil­ity? Then don’t use class­room or the­ater style seat­ing. Seat peo­ple in groups of 5–6 so that they com­mu­ni­cate with each other, not just with you. It’s harder for par­tic­i­pants to with­draw or act out when they are eyeball-to-eyeball with others.

2. Clar­ify the Benefts and State Clear Expec­ta­tions
You MUST be able to express on why this topic is impor­tant to the par­tic­i­pants and how it will ben­e­fit them. Then clearly state how the day is struc­tured and what behav­iors you expect.

3. Model both Author­i­ta­tive and Coop­er­a­tive Behav­iors
Cre­ate and main­tain an accept­ing envi­ron­ment. Encour­age peo­ple to express them­selves and to ask ques­tions. Simul­ta­ne­ously, set and hold lim­its. One exam­ple might be to say “for the sake of time, and to make sure that every­one has at least one oppor­tu­nity to ask a ques­tion, please limit your ques­tions to one per person.”

Don’t stoop to label­ing human beings in the name of achiev­ing smooth dynam­ics. Ulti­mately, this strat­egy will back­fire. Instead, become more aware of your own behav­ior, and pre­vent dif­fi­cult dynam­ics before they occur.

Watch for next month’s arti­cle: How to Deal Effec­tively With Questions

Learn about Guila Muir’s Pre­sen­ta­tion Skills Workshops.

Guila Muir is a pre­miere trainer of train­ers, facil­i­ta­tors, and pre­sen­ters. Since 1994, she has helped thou­sands of pro­fes­sion­als improve their train­ing, facil­i­ta­tion, and pre­sen­ta­tion skills. Find out how she can help trans­form you from a bor­ing expert to a great pre­sen­ter: www.guilamuir.com

Presenting From the Seat of Your Pants

Monday, December 10th, 2012

The Prob­lem With Sit­ting
Do you often sit while pre­sent­ing? You can lose a great deal of speak­ing power that way, for the fol­low­ing reasons:

1. Half your body, with its elo­quent capac­ity for lan­guage, is hid­den.
2. Often, your hands are trapped under the table.
3. Your inter­nal organs are more tightly con­strained, espe­cially if you slump, which is easy to do while sitting.

I spend a lot of time encour­ag­ing clients to stand and present. Stand­ing causes an imme­di­ate improve­ment: My clients’ voices grow more robust and con­fi­dent, they use ges­tures to nat­u­rally empha­size points, and they look and sound more cred­i­ble. This improve­ment was so uni­ver­sal, I even wrote an arti­cle about it.

But What If You Must Sit?
Orga­ni­za­tional norms and expec­ta­tions (or just a tiny room,) may require that you sit while deliv­er­ing a pre­sen­ta­tion. Here’s how to present with con­fi­dence and author­ity, even while sitting:

• Scoot your hips toward the edge of the chair (about halfway up). Remove your back from any sup­port.
• Roll your shoul­ders down your back, open­ing your chest.
• Feel your sitz bones, (the bones at the very bot­tom ends of each side of your pelvis) sit­ting squarely on the chair. These form your anchor.
• Ensure that your feet lie par­al­lel to each other, flat on the floor, fac­ing for­ward. Your knees should be bent.
• Place your hands on top of the table. Most speak­ers feel com­fort­able rest­ing the outer sides of their hands (the “pinkie” side) on the table. Relax them so that each hand curves gen­tly.
• Make sure that your hands remain shoulder-distance apart. Do not close them in front of your body. You may pick them up off the table and use them for empha­sis, if doing so feels nat­ural. Oth­er­wise, just relax your hands and allow them to move about in nat­ural ways—so long as they don’t fold up in front of you.

There-you’ve got it. By sit­ting this way, you now “own the real estate.” Whether you are pre­sent­ing to staff or being inter­viewed for a job, you look and sound strong, approach­able, and confident.

Learn about Guila Muir’s Pre­sen­ta­tion Skills Workshops.

Guila Muir is a pre­miere trainer of train­ers, facil­i­ta­tors, and pre­sen­ters. Since 1994, she has helped thou­sands of pro­fes­sion­als improve their train­ing, facil­i­ta­tion, and pre­sen­ta­tion skills. Find out how she can help trans­form you from a bor­ing expert to a great pre­sen­ter: www.guilamuir.com

Your Biggest Gift as a Speaker

Sunday, November 11th, 2012

Does this sound like you? “I’m a fine com­mu­ni­ca­tor one-on-one, but put me in front of a group and I just die!”

Why is it eas­ier for many of us to present in front of a few peo­ple than to a larger audi­ence? Why do many of us believe that some peo­ple just “have what it takes” to present effec­tively, and the rest of us don’t?

The truth is that every­one has the innate gifts to speak in pub­lic. True, few may pos­sess the flam­boy­ance of a pro­fes­sional moti­va­tional speaker. But I ques­tion the value of this pre­sen­ta­tion style, which often looks inau­then­tic. And although it does mat­ter how you use your hands (avoid­ing the infa­mous “figleaf” pose, for exam­ple) and how you pitch your voice, the real gift you have to offer is YOU.

Three Tips to Enhance Your Gift

  • Con­nect.
    It’s impor­tant to remem­ber that speak­ing pub­licly is a rela­tion­ship event, NOT a per­for­mance event. Your audi­ence remem­bers what you say because you con­nect with them, not because you are the smartest or most charis­matic per­son in the world.
  • Don’t speak “to,” speak “with.“
    Think of the event as a dia­logue or con­ver­sa­tion. Look directly at peo­ple and share your knowl­edge with them.
  • Express your­self.
    Remem­ber that your unique style is bet­ter than any set of “stage skills.” Be yourself.

But Is “Being Your­self” Really Enough?

All truly com­pelling pre­sen­ters use their great­est asset–them­selves–to sell their con­cept and get their mes­sage across. All also real­ize that they can inten­sify their authen­tic selves for a more dynamic effect. Don Pfar­rer, author of Guerilla Per­sua­sion: Mas­ter­ing the Art of Effec­tive and Win­ning Busi­ness Pre­sen­ta­tion, calls this the “Inten­si­fied You” per­sona. It is “a task ori­ented, turned-on, inten­si­fied ver­sion of yourself.”

When I work with clients to achieve their own Inten­si­fied You per­sonas, I notice their increased con­fi­dence and resilience as speak­ers. This is par­tic­u­larly use­ful when they deal with jaded or poten­tially hos­tile audiences.

Ele­ments of The Inten­si­fied You

  • Sub­ject Mas­tery: You must know your sub­ject thor­oughly AND know the lim­its of your knowledge.
  • Steadi­ness: You must “keep a steady hand on the tiller”–knowing you might need to change course to avoid a hur­ri­cane, but not allow­ing a small squall to deflect you.
  • Empa­thy: You must remain sen­si­tive to your audi­ence. If you were a mem­ber of your own audi­ence, what would you need to hear? To see?
  • Can­dor: Include in your pre­sen­ta­tion what needs to be there–don’t hide any­thing. Show you are aware of chal­lenges or prob­lems; then present solutions.

So-bring your authen­tic self as a speaker, but pump it up. This com­bi­na­tion is unbeatable!

Learn about Guila Muir’s Pre­sen­ta­tion Skills Workshops.

Guila Muir is a pre­miere trainer of train­ers, facil­i­ta­tors, and pre­sen­ters. Since 1994, she has helped thou­sands of pro­fes­sion­als improve their train­ing, facil­i­ta­tion, and pre­sen­ta­tion skills. Find out how she can help trans­form you from a bor­ing expert to a great pre­sen­ter: www.guilamuir.com

 

The Joy of Training

Friday, October 12th, 2012

 “Years wrin­kle the skin, but to give up enthu­si­asm wrin­kles the soul.” Dou­glas MacArthur

Peo­ple often remark on my enthu­si­asm and energy when I train. I used to pon­der these com­ments to try to learn from them. (What were peo­ple really say­ing?) I finally real­ized that they were telling me some­thing very sim­ple: My excite­ment about the sub­ject and its pos­si­bil­i­ties ignited their own per­sonal energy. When peo­ple are ener­gized, they func­tion bet­ter. They feel bet­ter. And they learn and par­tic­i­pate better.

As a trainer, pre­sen­ter or facil­i­ta­tor, joy goes a long way in mak­ing you the best you can be. Your joy excites your par­tic­i­pants. Their energy rises to meet yours, and the train­ing room (or con­fer­ence room, or what­ever space you have) lights up. Work gets done.

But what if your enthu­si­asm has taken a hit? How can you regain a sense of joy about facil­i­tat­ing, giv­ing a pre­sen­ta­tion, or train­ing a group?

These five prac­ti­cal steps will help.

1. Cre­ate a list of 20 pos­i­tive aspects about the sub­ject. Your brain may balk at doing this, but you’ll be forced to see the sub­ject in a new way. Its “new­ness” will stim­u­late you in unex­pected ways.

2. Do some­thing phys­i­cal. When your blood pumps aer­o­bi­cally, it seems to wash away your “blaahs.” Don’t wait-you can take a walk right now.

3. Visu­al­ize your­self being enthu­si­as­tic. Take a moment to close your eyes. See your­self as you would from the out­side, feel­ing fan­tas­tic and ema­nat­ing pos­i­tive energy. See­ing your­self this way can kick-start your act­ing this way.

4. Smile. Research has shown that when you smile, even if that smile doesn’t come eas­ily, your brain chem­istry changes. Try smil­ing and feel­ing joy­ful, even if it is dif­fi­cult. You’ll be sur­prised how it “ups” your mood.

5. Get excited about the suc­cess of those around you. When you express authen­tic enthu­si­asm about what oth­ers are doing, your own mood improves. You start feel­ing excited about what you’re doing, too.

Remem­ber this quote from Anat Ban­iel the next time you feel your joy tak­ing a dive:

“Lack of enthu­si­asm can be learned and can become a habit.  Enthu­si­asm is such a nec­es­sary part of human life that when we lose it, or we sim­ply lack the skills to gen­er­ate it, we not only drain our­selves, but also become a drain on oth­ers.  The vital­ity and magic of life vanishes.” 

Keep the vital­ity and magic of life as you train, facil­i­tate or present. It will be your gift not only to oth­ers, but to yourself.

Boost your Train­ing Skills. See free newslet­ters full of tips and tech­niques for improved train­ing: http://archive.constantcontact.com/fs071/1101469784148/archive/1101880413533.html

Guila Muir is the pre­miere trainer of train­ers, facil­i­ta­tors, and pre­sen­ters on the West Coast of the United States. Since 1994, she has helped thou­sands of pro­fes­sion­als improve their train­ing, facil­i­ta­tion, and pre­sen­ta­tion skills. Find out how she can help trans­form you from a bor­ing expert to a great trainer: http://www.guilamuir.com/courses/train-the-trainer/train-the-trainer-and-presentation-skills/.

When You Are the Bored Trainer

Wednesday, September 5th, 2012

We’ve all had bored train­ers. They bore us through their lack of pas­sion, of energy, of spark.

But what hap­pens when YOU have deliv­ered the same train­ing over and over and over again? Is it pos­si­ble to remain pas­sion­ate about the same sub­ject you have been teach­ing for years? How do you keep it fresh?

OK, here’s my story. I have deliv­ered ver­sions of a pop­u­lar work­shop for fif­teen years. Yes, I alter the sub­ject mat­ter and cus­tomize it for each client. But—and I’m going to be hon­est here-sometimes I feel like I’m just “going through the motions.” I hear myself say­ing the same line that I have said at least five hun­dred times. And I wilt a lit­tle inside.

Now, I real­ize that my par­tic­i­pants are hear­ing every­thing for the first time. Because I am nat­u­rally ener­getic, they lis­ten and respond with enthu­si­asm. But to be hon­est, I some­times feel like a robot. Has that ever hap­pened to you?

I’m going to share five tips I use to refresh myself as a trainer. Please send me YOUR suggestions—I’ll share these in the next newsletter.

5 Tips That Refresh!

1. Remem­ber the “Turf” That Comes With Being a Professional.

The abil­ity to per­form at the same expert level time after time sim­ply comes with the ter­ri­tory of being a professional-whether you are an ath­lete, an actor, a tour guide, or a trainer. Being a pro­fes­sional means you “give it your all” each time you per­form. That’s what sep­a­rates you from the rest of the crowd.

2. Re-Arrange the Order of Things

Although doing this may feel risky (things are work­ing just fine as they are-) rear­rang­ing your con­tent can pro­vide the biggest refresh­ment of all. Try pre­sent­ing a con­tent block either ear­lier or later than usual. You’ll be amazed at the fresh­ness you feel!

3. Ini­ti­ate and Enjoy Interaction.

Each group is dif­fer­ent, and projects and reflects energy dif­fer­ently than the last group. Have fun with that! Meet and “hob-nob” with indi­vid­u­als before the train­ing and dur­ing the breaks. Lis­ten for any unique words or con­cerns. Notice these and, where pos­si­ble, inte­grate them into your deliv­ery. Be sure to ask plenty of questions.

4. Increase Your Self Aware­ness in New Areas

Know­ing your con­tent as inti­mately as you do is a lux­ury. It pro­vides the oppor­tu­nity to tune into how you are deliv­er­ing it. Are you mak­ing enough eye con­tact (or too much)? How is your voice pro­jec­tion? Are you pac­ing? Are you slouch­ing? Don’t allow your deliv­ery go on auto-pilot, but do try see­ing and hear­ing your­self as an observer would.

5. Feel Lucky and Blessed

How many of us get to do jobs that involve such a high level of phys­i­cal, emo­tional, and men­tal exer­cise all at once? From a purely self­ish stand­point, what a great way to keep your brain young! Addi­tion­ally, you are trans­mit­ting infor­ma­tion that helps your par­tic­i­pants. You are “doing good” in the world! How many peo­ple can really say that?

I hope these five tips help you keep your train­ing fresh—not only for your par­tic­i­pants, but for YOU, too.

Boost your Train­ing Skills. See free newslet­ters full of tips and tech­niques for improved train­ing: http://archive.constantcontact.com/fs071/1101469784148/archive/1101880413533.html

Guila Muir is the pre­miere trainer of train­ers, facil­i­ta­tors, and pre­sen­ters on the West Coast of the United States. Since 1994, she has helped thou­sands of pro­fes­sion­als improve their train­ing, facil­i­ta­tion, and pre­sen­ta­tion skills. Find out how she can help trans­form you from a bor­ing expert to a great pre­sen­ter: www.guilamuir.com

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What Is a Hook?

Sunday, June 17th, 2012

I have dis­cov­ered that my clients all love a good hook, and are always look­ing for new ones. Let’s review what a Hook is and isn’t. Then I’ll pro­vide two dynamic Hooks for you to use in your next pre­sen­ta­tion or train­ing session.

What a Hook ISN’T:

Fluff. Never make the mis­take of think­ing that a hook is unim­por­tant and can be left out. It is an essen­tial part of the learn­ing expe­ri­ence.
Lengthy. A hook is typ­i­cally not a full-blown exer­cise, ener­gizer or ice­breaker.
A pre-test. Don’t use a hook to iden­tify the “smartest guys in the room.”
A way to fill those ner­vous first moments of a train­ing ses­sion when you feel least con­fi­dent. A hook has a def­i­nite role. Don’t waste the pre­cious first moments of a train­ing ses­sion with com­ments about the weather or unre­lated issues.

What a Hook IS:

  • A way to imme­di­ately engage your listeners.
  • Rel­a­tively short. Although there is no actual rule about length, the hook should serve its pur­pose concisely.
  • Con­nected to the session’s topic or pur­pose. Although any­thing can serve as a hook, it should have a rela­tion­ship to your session’s pur­pose. Don’t lob out a mean­ing­less joke just to get laughs.
  • Con­nected to who your par­tic­i­pants are. You must know your audience’s con­cerns. The best hooks relate to their past experiences.
  • Emo­tional, even if only mildly so. Adults become engaged through their emo­tions. Good hooks incite almost any kind of emo­tion, includ­ing laugh­ter, groans of recog­ni­tion, anx­i­ety, or excitement.
  • Inclu­sive. Use a hook that all the par­tic­i­pants can relate to. Again, the best hooks elicit the past knowl­edge, emo­tions, and/or expe­ri­ences of most peo­ple in your audience.

Devel­op­ing a hook takes care­ful prepa­ra­tion. How­ever, your par­tic­i­pants’ imme­di­ate inter­est and involve­ment is on the line, so a lit­tle prepa­ra­tion on your part is worth the effort.

Two Dyna­mite Hooks

You can use lit­er­ally any­thing as a hook. Train­ers have used visual aids such as short videos or toys from the local Dol­lar store. They have used rid­dles, music, anec­dotes, yoga stretches, and many more ways to imme­di­ately engage their participants.

The two Hooks I’ve out­lined here have proven to work with a bang every time.

1. Real-life Questions

These may be the eas­i­est type of hook to cre­ate.  As for all hooks, make sure you know enough about your audi­ence to use top­ics that res­onate. Also, as in all hooks, ensure that your ques­tions elicit an emo­tional response.

See if you can guess the top­ics for these Hooks:

How many of you get so frus­trated with your com­puter some­times that you’d like to put your fist right through that screen?”

Raise your hands if you’ve ever par­tic­i­pated in a night­mare meeting.”

Raise your hands if you’ve ever hit your boil­ing point around kids—even if you don’t have any!”

Guide­lines:

  • Always ask a min­i­mum of two ques­tions. You need this many to get your par­tic­i­pants’ brains mov­ing in the direc­tion of your train­ing session.
  • Cre­ate your ques­tions so that nearly every­one will respond in the same way (for exam­ple, 99% of hands in the room go up or down.)
  • Insist on a phys­i­cal response (hands up, stand up, thumbs up, etc.)

Option:

Start your ques­tions with the following:

How many of you would NOT be will­ing to…(Remember, your goal is to get everyone’s hands up. Ask­ing in the neg­a­tive may be more provoca­tive and par­tic­i­pa­tory than ask­ing in the positive.)

2. “Did You Know?” (Provoca­tive Fact or Statistic)

The world is full of provoca­tive sta­tis­tics you can use to hook your par­tic­i­pants. Just keep your eyes out as you read blogs, news­pa­pers and arti­cles. You can usu­ally make the most unre­lated sta­tis­tic rel­e­vant to your participants.

See how one trainer brought together issues as diverse as straw­ber­ries and per­sonal choices:

Did you know…that Delta Air­lines recently saved $210,000 a year sim­ply by remov­ing one straw­berry from sal­ads served in First Class? One lit­tle straw­berry was removed and pas­sen­gers didn’t even notice it. Big results can be achieved by lit­tle changes. Today, we’ll talk about how lit­tle changes in your thoughts and atti­tudes can have big results in your own life.”

Here are two other exam­ples, used in actual classes:

1. “Did you know that in one second…

  • A tele­phone sig­nal can travel 100,000 miles?
  • A hum­ming­bird beats its wings 70 times?
  • And guess what, in one sec­ond, eight mil­lion of your blood cells die.

A lot can hap­pen in one sec­ond. This ses­sion will give you tools to decrease your response time in house­hold emergencies.”

2. “Did you know that ‘Gen­er­a­tion X’rs’ have watched 23,000 hours of tele­vi­sion by the time they are 20 years old? They also believe they have a bet­ter chance of see­ing a UFO in their life­time than a Social Secu­rity check. In this work­shop, we’ll see how gen­er­a­tional dif­fer­ences in the work­place affect all of us.”

3. “Before the rule, more than 50 peo­ple here were dying in trenches every year. When you get killed in a cave-in, it’s not an easy way to go. You’re lit­er­ally crushed to death under the weight of the soil. Soil weighs approx­i­mately 3,000 pounds per cubic yard. Nobody deserves to go to work and die that way.”

Guide­lines:

  • Turn a provoca­tive fact into a hook sim­ply by pref­ac­ing it with the words “did you know?”
  • Make sure your data is correct.
  • Make sure to inte­grate emotion.
  • Con­sider com­bin­ing your fact or sta­tis­tic with another hook, such as a Real-life question.

Always use a Hook if you are seri­ous about imme­di­ate engage­ment and interest!

Learn about Guila Muir’s Pre­sen­ta­tion Skills Workshops.

Guila Muir is a pre­miere trainer of train­ers, facil­i­ta­tors, and pre­sen­ters. Since 1994, she has helped thou­sands of pro­fes­sion­als improve their train­ing, facil­i­ta­tion, and pre­sen­ta­tion skills. Find out how she can help trans­form you from a bor­ing expert to a great pre­sen­ter: www.guilamuir.com

5 Ways to Energize Your Presentations

Sunday, May 13th, 2012

What’s the dif­fer­ence between pre­sent­ing and train­ing? Think about it. Pre­sen­ta­tions are usu­ally deliv­ered one way, from speaker to audi­ence. Their pri­mary role is to deliver information.

Train­ing ses­sions, on the other hand, not only build skills, but are inter­ac­tive. Par­tic­i­pants do things in train­ing. They talk to each other and to the trainer. They engage their minds and bod­ies. They are no longer pas­sive recip­i­ents of information.

To spruce up your pre­sen­ta­tions, try using a hybrid model. Inject train­ing tech­niques to bring your pre­sen­ta­tions alive.

5 Ways to Make Your Pre­sen­ta­tions More Interactive

  • Pref­ace your pre­sen­ta­tion by briefly stat­ing a rel­e­vant prob­lem. Ask par­tic­i­pants to be ready to solve the prob­lem by the session’s end based on what they’ve learned.
  • Dis­trib­ute a list of ques­tions for par­tic­i­pants to answer as you present. (By direct­ing par­tic­i­pants to lis­ten and search for infor­ma­tion cov­ered, you actively engage their attention.)
  • Ask a rel­e­vant ques­tion and make it clear you expect the par­tic­i­pants to think about it; then have them share their responses with one other per­son. (Optional: then elicit few of those responses.)
  • Inter­rupt your­self peri­od­i­cally and chal­lenge par­tic­i­pants to give exam­ples of the con­cepts pre­sented thus far or to answer “spot-quiz” questions.
  • Pro­vide a “quickie” self-test either before, dur­ing or after the session.

These tech­niques shift sev­eral respon­si­bil­i­ties onto the audi­ence, where they belong:

–the respon­si­bil­ity to learn

–the respon­si­bil­ity to engage, and

–the respon­si­bil­ity to remember.

How­ever, your respon­si­bil­i­ties as a speaker shift a bit, too. You must move from spray­ing audi­ence mem­bers down with an “infor­ma­tion hose” to hav­ing more of a dia­logue. Be sure to let your audi­ence know what you expect of them before intro­duc­ing each tech­nique. And don’t let them slide back down into passivity—keep them awake and involved!

Learn about Guila Muir’s Pre­sen­ta­tion Skills Workshops.

Guila Muir is a pre­miere trainer of train­ers, facil­i­ta­tors, and pre­sen­ters. Since 1994, she has helped thou­sands of pro­fes­sion­als improve their train­ing, facil­i­ta­tion, and pre­sen­ta­tion skills. Find out how she can help trans­form you from a bor­ing expert to a great pre­sen­ter: www.guilamuir.com

Are You a Super-Trainer?

Saturday, April 14th, 2012

Assess Your­self and See!

What attrib­utes do all super train­ers share, no mat­ter how dif­fer­ent their styles? Rate your­self from 1 (I’m not so great at this) to 3 (I do this every time!) on the guide­lines below. Then read the strate­gies, which will trans­form YOU into a Super Trainer.

Three Essen­tial Attrib­utes of Super Train­ers

1.  Con­tent Knowl­edge
Of course, this comes first. If you don’t know your sub­ject, you shouldn’t be train­ing it. How­ever, you DON’T have to know every last detail before you’re ready to train.

My self-rating on Con­tent Knowl­edge

1                                                            2                                                            3

low                                                                                                                        high

2.  Will­ing­ness To Have Fun
This one’s a poten­tial dan­ger zone. Some train­ers have so much fun them­selves that they remain obliv­i­ous to the par­tic­i­pants’ needs, insights, and poten­tial contributions.

Hav­ing fun doesn’t mean you are able to toss out jokes. Will­ing­ness to have fun means relax­ing WHILE you exude dynamism and energy. It means con­nect­ing with the par­tic­i­pants WHILE you focus on con­tent and time man­age­ment. It means enjoy­ing the par­tic­i­pants WHILE retain­ing your unique role as trainer.

My self-rating on Will­ing­ness to Have Fun

1                                                            2                                                            3

low                                                                                                                        high

3.  Use of a Well-Structured Train­ing Design
Have you ever won­dered about the source of the fol­low­ing issues?

–Bad marks on your train­ing eval­u­a­tions (exclud­ing com­ments about cold cof­fee or overly warm train­ing rooms)
–Par­tic­i­pant hos­til­ity, side con­ver­sa­tions or passive-aggressiveness
–Lack of par­tic­i­pa­tion
–Peo­ple sleeping

The invis­i­ble cul­prit is often how the ses­sion is designed, not the pre­sen­ta­tion skills of the trainer. Design affects every­thing related to the training.

Train­ing design is train­ing archi­tec­ture. A badly–designed course will sag, frac­ture, and even crush the best trainer.

My self-rating on Use of a Well-Structured Train­ing Design

1                                                            2                                                            3

low                                                                                                                        high

Strate­gies to Pump Up Your Train­ing Skills

Even if you rated your­self high on the pre­ced­ing attrib­utes, these strate­gies will enhance your training:

1.  Con­tent Knowledge

Ensure that you have included only the absolute “MUST-KNOW” mate­r­ial into your train­ing ses­sion. When you develop the ses­sion, test each part of the train­ing by ask­ing, “is this a ‘must-know’ piece of infor­ma­tion, or is it merely ‘nice to know?’ Toss the ‘nice to know’ pieces. Remember-less is more.

If a par­tic­i­pant asks you some­thing you can­not answer, remem­ber that it is OK to say “I don’t know. Let me find out and get back to you,” but only if you really will fol­low up. Mean­while, acknowl­edge that a par­tic­i­pant in your group may well have the infor­ma­tion you lack. Don’t be afraid to ask. Doing so helps you build com­mu­nity with your participants.

2. Will­ing­ness To Have Fun
The more pre­pared you feel with your con­tent and train­ing struc­ture, (attrib­utes #1 and #3,) the more fun you’ll have.

But you must also exam­ine your beliefs about peo­ple. Do you feel they are mainly a drag, or do you find them inter­est­ing and quirky? Do you like your­self? Are you accept­ing or judg­men­tal? Your under­ly­ing beliefs about your­self and oth­ers either boost or impede your level of relax­ation and abil­ity to have fun in the train­ing role.

It’s worth your time to exam­ine your phi­los­o­phy of teach­ing. Do you buy into a “boot camp” men­tal­ity? Alter­na­tively, do you feel over­sen­si­tive to stu­dents’ needs? Heighten your aware­ness of your phi­los­o­phy and actions, and then make changes if needed. Fun will follow!

3. Use of a Well-Structured Train­ing Design
Here are three guide­lines to ensure your train­ing archi­tec­ture is sound:

–Never orga­nize your train­ing ses­sion using Pow­er­Point.
–Care­fully and thought­fully develop learn­ing out­comes. Orga­nize all your con­tent to achieve them.
–No mat­ter how expe­ri­enced a trainer you are, take a basic class in course design. It may chal­lenge they way you think about training!

It’s always good to re-visit the essen­tials; all Super Train­ers do. Inte­grate these Top Three into your train­ing, and you’ll find your­self among the greats!

Boost your Train­ing Skills. See free newslet­ters full of tips and tech­niques for improved train­ing: http://archive.constantcontact.com/fs071/1101469784148/archive/1101880413533.html

Guila Muir is the pre­miere trainer of train­ers, facil­i­ta­tors, and pre­sen­ters on the West Coast of the United States. Since 1994, she has helped thou­sands of pro­fes­sion­als improve their train­ing, facil­i­ta­tion, and pre­sen­ta­tion skills. Find out how she can help trans­form you from a bor­ing expert to a great pre­sen­ter: www.guilamuir.com